Shoretel Trunk Test Tool
The 66 Block is wired down per the instructions, then an amphenol goes from the 66 block to the shoretel voice switch (SG90V). The customer wants DID's.
Shoretel Trunk Test Tool Logs
My question is this, Is it possible to have a system administrator account, using AD, that does not use an extension license. For example, mtssupport is the username in AD, the only way I can figure out how to add this user into ST as an admin is to create an extension for this user. This user will never be assigned to a phone or user though it is only an admin account. Thanks, Glynn W.
Please let me know your guy's ideas. I had talked the ordering/onboarding team into purchasing a PRI but since they did not buy a PRI capable switch this is no longer an option.
It is a PRI only and doesn't not handle phones where as the 220T1 does both. Now if you're running 5 analog lines into that 90 then you are using 25 resources (Each one of those port type assignments is 5 resources), which means the maximum phones that you can connect to that switch is 65. You need to define the ports on the ShoreTel switch in director (the right side image) as Trunk for ports 1-5. Before you do this you need to create an Analog trunk group if you don't already have one and then select that trunk group.
There are some other things you can use too, such as log files and command line reporting plus some limited canned crystal reports that show some useful info. There is also a really handy tool called the Trunk Test Tool which allows you to test trunks (analog, T1, PRI, SIP, etc). It also allows you to monitor calls and keep more detailed records of those calls in log files for easy viewing later. There are tools available, it depends on what you want to do. In some cases though there could be better tools, such as to watch how many calls were taking lost packets or jitter, etc. But no one really has that except Avaya, and even thiers is not easy to use really.
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This screencast demostration from Nick at demonstrates the reporting features found in ShoreTel Director. Easily generate reports o. ShoreTel’s unique system management controls all phones, permissions, applications, trunks and voice switches from a simple. Built-in tools measure trunk utilization to reduce service provider costs. - Trunk test tool - Remote packet capture Call detail reporting - CDR database - Integrated archival. This guide will cover the basics of getting your ShoreTel phone system working with a VoIP.ms SIP trunk. The ShoreTel. Trunk test tool, which is in the ShoreTel.
When you go back to platform hardware, define your trunks and put all of them in this group. If you had the phone company set up 2 hunting groups, say one going to the main number and one for a sales group, you would define 2 trunk groups, and add the appropriate trunks to that group. If you're wondering how you know which trunk would go to which group, well that depends on how you punched it down. If you go back to my ugly cut/paste that defines what port in the platform hardware page corresponds to what pair of wires on the 66 block. That's taken directly from page 442 of the Planning and Installation guide for ShoreTel 14.2 (also known as the PIG) If you look at the left column, what's what your 66 block is going to look like. Port 1, skip a pair. Port 2, skip a pair and so on down the line.
In order to set an extension to use an analog port (for example, you have an analog polycom speakerphone that you wish to use as an extension), you would create a user for it in Director, assign an extension, and select Ports followed by selecting your switch and port in the drop down. This will then show marked as an Extension port when you go back to platform hardware. If you are defining a trunk port, the only thing you need to fill in is The trunk group and the description. The description is where I usually put the phone number.
You only need one trunk group. Create an analog loop start group and set the inbound destination to that operator or auto attendant.
This is what is going to show when you open trunk test tool. Jack and location are optional fields. If you want to say this extension is wall jack number 12 in the marketing department, you can do that. Trunk groups need to be defined before you can assign trunk ports. You would define a trunk group for each destination you require. For example: You have 8 analog lines and they are all going to be one big hunt group from the phone company, and all of them are going to ring to the same place, an operator or auto attendant.
Overview Call queuing is a great way for phone operators to manage high volume of calls. For ShoreTel systems version 12.x and lower on rare occasions a call will not fully disconnect and a received call will show as connected and use up one of the available ports even though the original caller has been disconnected. This article explains how to forcibly disconnect the call so it does not use up one an available port on the switch. Instructions to Forcibly Disconnect Call Note: A server reboot will fix the issue, however if the issue needs to be correct during production hours, this fix can be applied without affecting other users.
Sip Trunk Test Tool
On PRI lines, we have more control over what is displayed when you place a call to an outside party. Generally, in ShoreTel you can display either the main PRI number of your personal DID number. We have been able to spoof the PRI D channel and display any phone number you may want on an outbound call, by configuration of the Caller ID field in the Shoreware Director administration portal under Individual Users.
Shoretel Trunk Test Tool Not Working
If you're wondering how you know which trunk would go to which group, well that depends on how you punched it down. If you go back to my ugly cut/paste that defines what port in the platform hardware page corresponds to what pair of wires on the 66 block. That's taken directly from page 442 of the Planning and Installation guide for ShoreTel 14.2 (also known as the PIG) If you look at the left column, what's what your 66 block is going to look like. Port 1, skip a pair.